Privacy Policy

Last updated: 29 September 2026

CBE Nexus respects your privacy. This policy explains the information we may collect when you use our educational resources, accounts, quizzes, seller services, payments and support channels.

Information we collect

Depending on how you use the platform, we may receive your name, email address, phone number, account details, resource orders, seller submissions, support messages and learner progress information that you choose to provide.

How we use information

To provide and improve educational resources and services.
To process orders, payments, downloads and seller requests.
To provide customer support and communicate about your requests.
To maintain security, prevent abuse and administer accounts.

Payments

Payment information is used only as needed to process and confirm transactions. CBE Nexus does not intentionally collect or store your M-Pesa PIN.

Cookies and advertising

CBE Nexus may use cookies and similar technologies for essential website functions, analytics and, if advertising is enabled, advertising measurement and personalization. Third-party advertising providers such as Google may use cookies to serve or measure advertisements. Where required, users will be given appropriate choices about personalized advertising and cookies.

Third-party services

The website may use services such as payment providers, cloud storage, analytics, advertising platforms and WhatsApp for specific functions. Their own privacy policies may also apply.

Educational and learner information

Users should provide only information necessary to use the platform. Parents, guardians, teachers and schools should take particular care when entering information about children or learners.

Data choices

You may request correction or deletion of personal information you have submitted, subject to records we are legally or operationally required to retain.

Contact

For privacy questions or requests, contact CBE Nexus through the contact details published on the website.